Failed To Export SR List
(Doc ID 2542352.1)
Last updated on MARCH 22, 2021
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.01.0 to 11.13.19.01.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
On : 11.13.19.04.0 version, Accounts, Contacts
ACTUAL BEHAVIOR
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Failed to Export SR List
When trying to Export the SR list to excel, the system fails to create an excel with the exported SR list.
EXPECTED BEHAVIOR
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The excel with exported SR list should be created without any errors.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Help Desk > HR Service Requests.
2. Click on Actions > Export List.
3. Provide the file name in Save As dialog box and click on save.
4. The excel sheet fails to download.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot audit the SRs.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |