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Failed To Export SR List (Doc ID 2542352.1)

Last updated on MARCH 22, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.01.0 to 11.13.19.01.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Accounts, Contacts

ACTUAL BEHAVIOR
---------------
Failed to Export SR List

When trying to Export the SR list to excel, the system fails to create an excel with the exported SR list.

EXPECTED BEHAVIOR
-----------------------
The excel with exported SR list should be created without any errors.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Help Desk > HR Service Requests.
2. Click on Actions > Export List.
3. Provide the file name in Save As dialog box and click on save.
4. The excel sheet fails to download.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot audit the SRs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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