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How to Synchronize Deleted Appointments in Gmail add-in (Doc ID 2542630.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.11.0 version, Sales for Gmail

Why synchronizing deleted appointments is not working?

Delete from OSC is not synchronizing.
- created 2 appointments in OEC with sales rep.
- sync manually from admin
- sync was fine both appointments shw up in GMail
- delete one of them in OEC and create a new one as witness of successful sync.
- schedule process works fine
- new Appointments show up iin GMail but deleted Appointments remain in GMail
 

Solution

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In this Document
Goal
Solution
References


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