Update BP Record Web Service Calls Are Not Updating An Auto-Created BP Record (Doc ID 2543598.1)

Last updated on OCTOBER 12, 2019

Applies to:

Symptoms

When updating an Auto-Created Business Process (BP) record via a web services SOAP call, the record is not consistently being updated with the data in the web service call.  Currently, the integration has a three second delay between the auto-creation of the BP record, and the attempt to update the same BP record. 

EXPECTED BEHAVIOR
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Expecting that after the BP record is auto-created, the update BP record call 3 seconds later will consistently be successful at updating the record.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log into the Unifier environment.
2. Navigate to the Project/Shell where the issue has been identified > Open the Business Process log > Open the BP record that was updated via Web Services > View the Audit Log.
3. The Audit Log shows that at a specific time the update via integration was attempted, but the record did not have the updates indicated in the Audit Log. 
4. The same record was successfully updated manually.

Cause

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