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Approval workflow wasn't working for a certain user (Doc ID 2543611.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Expenses Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Manage Expenses-Approve Expense Report

ACTUAL BEHAVIOR
---------------
User creates an Expense Report and submits it for approval, but the manager doesn't receives any notification

EXPECTED BEHAVIOR
-----------------------
The approval rule should work and the manager should receive notification

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create expense report
2. submit it for approval

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, manager cannot approve expense reports for this user.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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