Fusion Compensation: WFC: Customization Of The Failed Actionable Email Response. (Doc ID 2543747.1)

Last updated on JUNE 08, 2022

Applies to:

Goal

Customization of the failed actionable email response.

When an email is received with an actionable option (such as approve/reject), but the action has already been taken, an email with the text below is sent as a response. This response is not appropriate since it contains the text "Retry sending email later", and the retrying of the request at a later date would not have a different result, since the request has already been actioned.

Please provide the path to where this notification sits so that we can customize the verbiage to a more reasonable response.

Example Email:
=============
Your response to this notification was not processed.
Retry sending email later. You can also login to worklist application to act on pending tasks. .
 

Solution

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