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Create Email Notification On SR While Manually Re-assigning the Agent (Doc ID 2544421.1)

Last updated on AUGUST 02, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Service Request

ACTUAL BEHAVIOR
---------------
Need to create an email notification when an SR manually re-assigned to an agent.

EXPECTED BEHAVIOR
-----------------------
An email notification should send up on SR assignment to new agent

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup the Object Workflow for Service Request
2. Email working when the status changed.
3. Email not working during SR reassignment to a new agent.


Cause

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In this Document
Symptoms
Cause
Solution
References


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