My Oracle Support Banner

SMART TEXT EDIT ERROR JAVA.LANG.NULLPOINTEREXCEPTIO (Doc ID 2544659.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Service Requests

Smart Text Error


*PROBLEM DESCRIPTION*
-----
User A is unable to edit the smart text. He hitting the
"java.lang.NullPointerException".
But other user B is able to edit the smart text.


*STEPS TO REPRODUCE*
-----
-SR > Message > Compose > Edit Smart text

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.