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IDCS: SECONDARY EMAIL TO GET OTP CODE FOR PASSWORD RESET / MULTI FACTOR AUTHENTICATION (Doc ID 2544785.1)

Last updated on JULY 01, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

Use Case:

Your Enterprise has users in HR System with Email as User Name - However, some users don't have the email box; Email is just used as User Login.
Now, you need to enable MFA (Multi Factor Authentication) for all the users - however, users with non-working emails cannot access OTP Codes using email.
So, You need a mechanism for adding a secondary email for MFA purposes. This email can be personal email address and can be used for MFA OTP.

Cause

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In this Document
Symptoms
Cause
Solution


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