My Oracle Support Banner

Accepting Plan Document Error : The response message is not from the original account to which notification had been sent. (Doc ID 2545481.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Incentive Compensation - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

Participant accepts the Plan Document notification and get the error message :


ERROR
The response message is not from the original account to which notification had been sent. Actionable notifications should be responded from the same account to which it had been sent.



STEPS
The issue can be reproduced at will with the following steps:
1. Assign compensation plan to participant
2. Submit plan document for approval
3. User accepts the plan document and get the error

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.