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Smart Text - Unable To Insert Variable When Switching Languages (Doc ID 2545560.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Service Requests

ACTUAL BEHAVIOR
When creating a copy of a SmartText in a different language, the SmartText variable drop down list does not display when the user types @.

EXPECTED BEHAVIOR
The SmartText variable dropdown list should display the variables irrespective of the language being used.

Replication steps:
1- Edit a Service Request
2- Expand the SmartText section and edit a smarttext
3- Switch the language to another language
4- Type the @ in the smarttext body
5- The variable dropdown list doesn't display any variables


Cause

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In this Document
Symptoms
Cause
Solution
References


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