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Unable To Login To EPM Cloud Instance After Relocating To Another Domain (Doc ID 2546135.1)

Last updated on AUGUST 11, 2021

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version 18.04.62 and later
Information in this document applies to any platform.


You've recently had one or more EPM Cloud environment relocated to a different domain. An email has been sent from Oracle indicating that the transition is complete, but users are unable to connect to the system. When users try to log in, they are immediately redirected to the logout page. EPM Automate logins are also unsuccessful. Administrators in MyServices see an error trying to access the modified instance: "Your previous location request has failed".


One or more EPM Cloud environments have been relocated to a new domain.


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