My Oracle Support Banner

Unable To Login To EPM Cloud Instance After Relocating To Another Domain (Doc ID 2546135.1)

Last updated on MAY 30, 2019

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version 18.04.62 and later
Information in this document applies to any platform.

Symptoms

You've recently had one or more EPM Cloud environment relocated to a different domain. An email has been sent from Oracle indicating that the transition is complete, but users are unable to connect to the system. When users try to log in, they are immediately redirected to the logout page. EPM Automate logins are also unsuccessful. Administrators in MyServices see an error trying to access the modified instance: "Your previous location request has failed".

Changes

One or more EPM Cloud environments have been relocated to a new domain.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.