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Fusion Global Payroll: Payroll Elements Not Getting End Dated After Salary Change (ORA-06512, line 24) (Doc ID 2547324.1)

Last updated on OCTOBER 19, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
This note was created for Release 11.13.19.01.0. The note has been reviewed and is current for release 11.13.20.10.0.

Symptoms

When attempting to change to another salary basis, the following error occurs.

ERROR
-----------------------

ORA-20001: An application error occurred. Details: The procedure pay_entry_pkg.load_entry_info failed at step 10.
ORA-06512: at "FUSION.PAY_ELEMENT_ENTRY_API", line 1161 ORA-06512: at line 24


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Compensation -> Manage Salary.
2. Add new salary with a new salary basis.
3. Submit the transaction -> error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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