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ER-Returns Issue -Option'Reject without refund' Shows 'Initiate Refund' button (Doc ID 2547884.1)

Last updated on JANUARY 13, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

How to  create returns without providing the amount?

 

Example:When validating the return process. As part of return process, try to reject a return process.Notice a disposition as "Refused", "Reject without refund", when use that as dispositions, still see the "Initiate refund" option on the page.


  Do not show the Initiate Refund option of Refused or Reject options when used. If we show Initiate Refund button, there could be a chance of refunding the original amount to the customer. The agent should not be able to select the refund button once the reject for refund is chosen from the drop down right? 

 


 

Solution

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In this Document
Goal
Solution
References


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