ER-Returns Issue -Option'Reject without refund' Shows 'Initiate Refund' button
(Doc ID 2547884.1)
Last updated on JANUARY 13, 2020
Applies to:Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
How to create returns without providing the amount?
Do not show the Initiate Refund option of Refused or Reject options when used. If we show Initiate Refund button, there could be a chance of refunding the original amount to the customer. The agent should not be able to select the refund button once the reject for refund is chosen from the drop down right?
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