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Sales Cloud Business Events Not Triggering For Merge Request (Doc ID 2547978.1)

Last updated on JUNE 03, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

#1 Question: Should we expect to trigger an ICS integration flow through the Account Update Business Event when merging two organizations in Sales Cloud?
 
#2 Question: Could you confirm that the master record will also not trigger an event when the victim is merged into it?
 
#3 Question: Should I be unable to track a change to a specific account or contact at merge request?
 

Solution

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In this Document
Goal
Solution


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