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Digits from Entered Number are Shown as '*' (Doc ID 2548695.1)

Last updated on NOVEMBER 30, 2019

Applies to:

Oracle Digital Assistant - Version 19.1.3 and later
Information in this document applies to any platform.

Goal

In our customer service, a numeric id composed of 14 digits is requested.

After entering the value, the system is masking the first 10 digits with "*".

This feature needs to be disabled because it appears the platform is considering this id as credit card number.

Here is an example:

The ID 12345678901234 is shown as **********1234



 

Solution

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