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Unable to Create Service Requests from Inbound email (Doc ID 2549014.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

We have created a Email channel and from the service request when the customer(Primary Contact) responds to the mail the messages are not creating service requests in the system.
 

Solution

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In this Document
Goal
Solution
References


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