Unable to Create Service Requests from Inbound email
(Doc ID 2549014.1)
Last updated on NOVEMBER 28, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.
We have created a Email channel and from the service request when the customer(Primary Contact) responds to the mail the messages are not creating service requests in the system.
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