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P6 Professional Client Timeout Occurs in Oracle Cloud 15 - 20 Minutes After Login (Doc ID 2549119.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to work within P6 Professional, the following error occurs:

ERROR

TCVirtualTable.ExistInDB: table =(User Session), sql=(), Exception = (Stream read error).
or
Your user session has expired. Please talk to your administrator about changing your timeout settings.
or
You have lost the access to database. Please restart the application.

STEPS

The issue can NOT be reproduced at will with the following steps:
1. Login to P6 Professional client from Oracle cloud
2. Use P6 for 15 - 20 minutes and observe the reported error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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