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Key Generation Process Is Not Getting Successful For Account (Doc ID 2549139.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On  : 11.13.19.01.0 version, Data Quality, Customer Hub

You created new rule and tried to rebuild keys for Account environment. It went to unsuccessful multiple times.

Match configuration for which key generation failed is : xxxx


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup matching keys / change existing matching keys i.e. xxxx
2. For the changed matching keys xxxx, click on Rebuild Keys => process is triggered ( xxxx )
3. Monitor the process id xxxxx that was getting kicked => it ends in unsuccessful status.

BUSINESS IMPACT
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Business cannot make change to existing keys setup for matching which delay the process for identifying and merging duplicate records and affecting go live of configuration changes

Cause

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In this Document
Symptoms
Cause
Solution
References


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