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Key Generation Process Is Not Getting Successful For Account (Doc ID 2549139.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On  : version, Data Quality, Customer Hub

You created new rule and tried to rebuild keys for Account environment. It went to unsuccessful multiple times.

Match configuration for which key generation failed is : xxxx

The issue can be reproduced at will with the following steps:
1. Setup matching keys / change existing matching keys i.e. xxxx
2. For the changed matching keys xxxx, click on Rebuild Keys => process is triggered ( xxxx )
3. Monitor the process id xxxxx that was getting kicked => it ends in unsuccessful status.

Business cannot make change to existing keys setup for matching which delay the process for identifying and merging duplicate records and affecting go live of configuration changes


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