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Custom Subtab Is Performing Multiple GET's To Mashup (Doc ID 2549223.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Accounts, Contacts, Households

Custom subtab is performing multiple GET's

Customer is getting an authentication error on the mashup page (authentication error on the external page)

-Customer has a mashup defined with a groovy (groovy for the mashup + global function that retrieves data for the url)
-Customer added that mashup in a subtab for a custom object
-Customer added a custom button on the account object layout and this redirects you to a deeplink which is for the custom object record subtab. an action on Account with the following URL:
https://<pod>/sales/faces/FuseOverview?fndGlobalItemNodeId=CRM_CUSTOM_CARD_TESTMF_C&fndTaskItemNodeId=CRM_CUSTOM_TAB_TESTMF_C&fnd=;subTabName%3DExtGen_IFrameTF_WEBUI_WebUIComponent_1549554088106%3BObjectId%3D300000008741620%3B;;;false;256;;;'

The customer believes the authentication is failing because it is making the call 3 times

 

ERROR
-----------------------
authentication error




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1)Custom object was created with a mashup subtab where the URL Definition is done with groovy
2)The mashup groovy calls a global function
3) Custom button was created on the account object layout and this redirects you to a deeplink which is for the custom object record subtab. an action on Account with the following URL:
https://<pod>/sales/faces/FuseOverview?fndGlobalItemNodeId=CRM_CUSTOM_CARD_TESTMF_C&fndTaskItemNodeId=CRM_CUSTOM_TAB_TESTMF_C&fnd=;subTabName%3DExtGen_IFrameTF_WEBUI_WebUIComponent_1549554088106%3BObjectId%3D300000008741620%3B;;;false;256;;;'


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see mashup in some situations.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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