Push: Test From Mobile App Console Is Failing Error Status Code: 400 Error Reason - BadDeviceToken
(Doc ID 2549283.1)
Last updated on JULY 15, 2024
Applies to:
Oracle Responsys Marketing Platform Cloud Service - Version 6X to 6X [Release 6x]Information in this document applies to any platform.
Symptoms
Setup App in Responsys, associated the App Channel List, and attempted to send a test message via the Mobile App Console. The test to our Pilot app sent fine, but when trying to send a test to our Production app, it failed. Error message:
Device ID: 2D3F1DBD-8F19-5945-B375-40C1BDG8B8A
Device Token: 5e70f899e7af388a6be042ded9d4880765ed79b59f5c186ce711c4e643fa83d4
User ID:
Registration 05/20/2019 at 7:55 AM
updated:
! Push notification delivery
APNs returned an error - push notification has not been accepted by APNs for delivery.
Error status code: 400
Error reason - BadDeviceToken
Check detailed error and recommended action here.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |