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In Account Reconciliation Cloud Service (ARCS), Content Is Missing In The Reconciliations Tab And An Error Message Appears Upon Searching: "Exception NullPointerException has occurred..." (Doc ID 2549285.1)

Last updated on APRIL 27, 2020

Applies to:

Oracle Account Reconciliation Cloud Service - Version 18.05.50 and later
Information in this document applies to any platform.

Symptoms

You are able to view reconciliations in the Worklist tab, but they do not display on the Reconciliations tab. Clearing filters and browser files/cache has no impact. Searching for a reconciliation causes an error: "Exception NullPointerException has occurred in oracle.jbo.server.querycollection.findunpostedrows".

Other users are not experiencing the problem.

Cause

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In this Document
Symptoms
Cause
Solution


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