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Cannot Reset Password On Analytics Or BI Publisher Sites And Password Looping (Doc ID 2549418.1)

Last updated on SEPTEMBER 23, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to use "Forgot password" feature for BI Pub integration, the following error occurs.

OR

Login/reset password loop, after Customer admin has reset password multiple times, no lock on the account from the customer admin side.

ERROR

All questions answered correctly, password reset, but when i click the return to login button, `i get to this page: http://primavera-et-idm.oracleindustry.com:443/identity/faces/home and the message is
"This page isn’t working primavera-et-idm.oracleindustry.com didn’t send any data.¬† ERR_EMPTY_RESPONSE"

STEPS

  1. Attempt to access primavera-et-common.oracleindustry.com/analytics
  2. Using the forgot password link
  3. Entered the details and received error message above.

Changes

 Recurrence may happen when Password has been allowed expire.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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