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Unable To Run Print Actions or Email Actions with Documents Attached [ERROR: jp.co.antenna.XfoJavaCtl.XfoException: Invalid Unicode character: XXXXXX] (Doc ID 2549425.1)

Last updated on JULY 02, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 A and later
Information in this document applies to any platform.

Symptoms

When attempting to print a document or perform an email action with a document attachment, the following error occurs.

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: XXXXXXXXXX.
There was an error during print. Please see print logs.

When this error occurs, the following error can be found in the printserver_stdout_dd.log file.

Caused by: jp.co.antenna.XfoJavaCtl.XfoException: Invalid Unicode character: XXXXXX

Cause

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In this Document
Symptoms
Cause
Solution
References


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