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Unable To Update Reference Accounts Using Simplified Customer Upload Template (Doc ID 2549673.1)

Last updated on JUNE 04, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

When importing customer through simplified customer upload template, the job is completing with error. The customer has already been created and it is only needed to create Receivable account for each site.

 
ERROR
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This combination of Source System and Account Number does not match any record in the Customers worksheet.


STEPS
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The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Receivables > Billing
3. Go to Customers > Upload customers using spreadsheet
4. Import the process
5. Reviewed the log and observed the error described appears

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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