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CPQ Login Page Is Loaded but after the Login Button Is Clicked the Attempt times Out (Doc ID 2549831.1)

Last updated on DECEMBER 15, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 D and later
Information in this document applies to any platform.


The site performs very slowly. Attempt to log in may fail or can take minutes to complete.

Also, the following error can be observed in bm.log:

Reporting Runtime error (class java.lang.IllegalStateException): java.lang.IllegalStateException: no usable session model for id=xxxxxxxxxxxxxxxxxxxxxxxxxxxxx-cpq!bigmachines


A maintenance was performed on the affected environments.


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