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Primavera P6 Professional Hangs Indefinitely While Importing XER File (Doc ID 2550660.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8.3.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When importing an XER file (with Client-Side Cache enabled), the import seems to complete, then goes to "Saving Changes" and the progress bar looks complete, but, hangs and never completes.


EXPECTED BEHAVIOR
When importing an XER file (with Client-Side Cache enabled), the import should take some time to complete, but, the process should complete in a timely manner.

STEPS
The issue can be reproduced at will with the following steps:
1. File --> Import
2. Select XER
3. Pick the file in the Windows Explorer
4. Select the configuration
5. Complete the wizard

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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