My Oracle Support Banner

Empty Payload Is Sent By OSC 'Contact Updated' Business Event (Doc ID 2551726.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Customer is integrating OSC with Opera using ICS.

ICS is configured to subscribe to "Contact Updated" business events in OSC. Intermittently, when the business event is triggered by OSC, the payload received in ISC is empty.

An "empty payload" event was received in ICS from OSC today



BUSINESS IMPACT
-----------------------
Updated Contact events are not being sent from OSC to Opera when the issue occurs.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.