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IDCS Creates Duplicate Accounts In Eloqua Cloud When Users Are Imported From Eloqua (Doc ID 2551937.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

When a user is exported from Eloqua as CSV and imported into IDCS, IDCS will create a duplicate user account in Eloqua for that user.

Changes

 Steps followed:
------------
- User exported from Eloqua to CSV
- User imported into IDCS (as sync from Eloqua is not currently supported)
- User is assigned to Eloqua in IDCS either directly or by assigning to a certain group
- Now as soon as Eloqua is assigned, it is marked to provision. Duplicate user gets created in Eloqua.

Cause

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