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When Updating The Primary Contact On The Support Request, The Account Value Becomes Nullified (Doc ID 2551979.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

When updating the Primary Contact on the Service Request, the Account value becomes nullified.
The Account field should not be emptied when the Primary Contact field is edited.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an SR with the Account field and Primary Contact fields completed.
2. Edit the SR and change the Primary Contact
3. See the Account field becomes blank/null
 

Solution

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In this Document
Goal
Solution
References


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