AutoApply Receipt Is Not Applying Lockbox Receipts To Transaction Across Different Customer (Doc ID 2552202.1)

Last updated on OCTOBER 02, 2024

Applies to:

Goal

Current behavior: User is trying to import a lockbox batch containing valid invoices of multiple customers and also containing some invalid invoices.
There is no customer information provided in the lockbox file.
Run the Process receipts through lockbox process with Allow payment of unrelated invoices and Post Receipt with Invalid Transaction Reference as Unapplied parameters to Yes. The receipt is imported as unidentified and no transaction is applied.

If the batch contains only valid invoices, the system defaults the customer from one of the invoices and all the invoices are applied.
The same behavior should happen if invalid references exits: the system should default the customer from one of the valid invoices, the valid invoices should be applied and the value for invalid references should remain unapplied on receipt
 

Solution

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