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User Is Unable To See Any Details In Email Notifications (Doc ID 2552314.1)

Last updated on JULY 09, 2021

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Manage Invoices-Audit Invoices

ACTUAL BEHAVIOR
---------------
User unable to approve invoices from Email or from Fusion

Please find the below issue details.

User is unable to approve payable invoices either from email and even when they login to Fusion it doesn’t work.

Please find the attached invoice approval email notifications for your reference.


EXPECTED BEHAVIOR
-----------------------
Invoice and other details should be visible in the notification


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Initiate the approval
2. Open the received mail notification
3. Details are not visible


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the details hence cannot approve the invoices.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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