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Error: 'Unable to Open Child Files,' When Trying to Expand Folders in the Files App. (Doc ID 2552446.1)

Last updated on OCTOBER 03, 2019

Applies to:

Oracle Primavera Cloud Service - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

When trying to open a Folder, it gives a error code and can't open the folder.

ERROR:

Unable to load child files.
An unknown error has occurred.
PRM - 000000000

STEPS:

The issue can be reproduced at will with the following steps:
1. Select '+' to expand the folders.
2. Error message occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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