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Remote Account Contacts Is Not Showing Up In Create Appointment While Adding Contacts (Doc ID 2552487.1)

Last updated on DECEMBER 13, 2019

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Consumer Goods Mobile App

ACTUAL BEHAVIOR
---------------
Remote account contacts is not showing up in create appointment while adding contacts

When creating a new appointment in the device, no contacts can be seen associated with the account.
However, those contacts added using the app, they do appear. Only seen contacts are the ones created with the mobile app.


EXPECTED BEHAVIOR
-----------------------
Contacts and Accounts added in server should be available in the app

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new appointment in the device.

Settings > Turn off Offline mode > Open Route > Click on Start > Appointments > Create Appointment

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot associate all contacts/accounts to appointment.

Cause

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In this Document
Symptoms
Cause
Solution
References


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