My Oracle Support Banner

Unable To Place Order After Upgrade to OCC v19, Error 28111 (Doc ID 2552505.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Customer is unable to place orders on their environment after a recent upgrade to OCC v19
When attempting to place an order front-end storefront reports:

{"errorCode":"28111","message":"Your order has not been placed due to a payment error, and you have not been charged. Please try again.","status":"500"}

However checking the payment details reveals that all credit card and shipping information was entered correctly.

Changes

Environment was recently upgraded to OCC v19.1 through 19.3.5

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.