My Oracle Support Banner

User Export File Does Not Contain All Users (Doc ID 2552506.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 A and later
Information in this document applies to any platform.


When users are exported, a few users are not listed in the export file.

After attempting to export the users, the following error can be found in the bm.log file:

[ERROR] - Could not download User with id XXXXXX (possible orphan).
Could not retrieve value of 'time_zone' field for User with id XXXXXX.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.