User Export File Does Not Contain All Users
(Doc ID 2552506.1)
Last updated on MARCH 15, 2021
Applies to:Oracle BigMachines CPQ Cloud Service - Version 18 A and later
Information in this document applies to any platform.
When users are exported, a few users are not listed in the export file.
After attempting to export the users, the following error can be found in the bm.log file:
[ERROR] com.bm.xchange.services.bulkservices.BulkDownloadService.getXmlBody(BulkDownloadService.java:2102) - Could not download User with id XXXXXX (possible orphan).
Could not retrieve value of 'time_zone' field for User with id XXXXXX.
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