My Oracle Support Banner

Not Able To Fetch Logs For SSE At Info And Debug Level (Doc ID 2553057.1)

Last updated on MAY 04, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 19A version, Storefront

ACTUAL BEHAVIOR
---------------
Not able to fetch logs for SSE at info and debug level.
Due to this SSE, the production site has gone down as it tries to authenticate external system through SSE.
We are trying to access our SSE and seems it is failing every time and we are not able to see any logs as well

https://ccadmin-prod-zzzz.oracleoutsourcing.com:443/ccadminx/custom/v1/logs?loggingLevel=info
https://ccadmin-prod-zzzzz.oracleoutsourcing.com:443/ccadminx/custom/v1/logs?loggingLevel=debug

Even postman calls are crashing when we try the access the above urls.

EXPECTED BEHAVIOR
-----------------------
SSE should be up and running.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Hit the below Url

https://www.zzzzzz.com

https://ccadmin-prod-zzzz.oracleoutsourcing.com:443/ccadminx/custom/v1/logs?loggingLevel=info
https://ccadmin-prod-zzzz.oracleoutsourcing.com:443/ccadminx/custom/v1/logs?loggingLevel=debug



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.