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Fusion Global Payroll: After Upgrade to New Tax Card (NTC) Cannot Toggle Between Old Tax Card (OTC) and NTC (Doc ID 2553421.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, US - United States Legislation

ACTUAL BEHAVIOR
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After Upgrade to New Tax Card (NTC) Cannot Toggle Between Old Tax Card (OTC) and NTC

After a tax card was updated to the New Tax Card (NTC) using the Synchronize Calculation Cards process, it was able to be switched back to the Old Tax Card (OTC) view.
Now users are not able to switch the tax card back to the NTC UI view even after running the Synchronize Calculation Card process.

The button Enhanced View no longer exists after the user clicks on Change View after running the Synchronize Calculation Cards process.

This is causing problems as the user is not able to go back to the enhanced card if the need to make changes.

For example:

Indiana County of Residence as of Jan 1 filled in for the employee on the Indiana Tax Calculation Card.

Indiana County of Principal Employment as of Jan 1 filled in for the employee on the Indiana Tax Calculation Card.

Once this is entered on the NTC (Enhanced Tax Card) and if the Change View button is pressed (intentionally or inadvertently) the information cannot be corrected or changed.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to toggle between the Old Tax Card and the New Tax Card

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

After a tax card was updated to the New Tax Card (NTC) using the Synchronize Calculation Cards process, it was able to be switched back to the Old Tax Card (OTC) view.

Indiana County of Residence as of Jan 1 filled in for the employee on the Indiana Tax Calculation Card.

Indiana County of Principal Employment as of Jan 1 filled in for the employee on the Indiana Tax Calculation Card.

Once this is entered on the NTC (Enhanced Tax Card) and if the Change View button is pressed (intentionally or inadvertently) the information cannot be corrected or changed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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