CX Mobile App : Primary Competitor is not Editable on Edit Layout of the Opportunity Object
(Doc ID 2553468.1)
Last updated on NOVEMBER 26, 2019
Applies to:Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.
On : 11.13.19.01.0 version, CX Mobile Application
We are unable to set the Primary Competitor on an Opportunity in the CX Mobile App in Edit Layout. In Detail Layout the saved value from SUI displays fine.
The issue can be reproduced at will with the following steps:
1. In Mobile App composer > Opportunities > Edit layuot > OOTB Primary Competitor field (PartyUniqueName1) is added
2. Login to CX mobile > Go to Opportunities > Search for Opty > Edit > Page opens > tap on Primary Competitor field > LOV should open but nothing happens, its grayed out
The issue has the following business impact:
It prevents save of Opportunity changes because if the field is blank then none of the fields can be updated on an Opportunity.
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