My Oracle Support Banner

The String “Invalid” Is Appearing at the End of E-Mail Addresses for Shoppers in OCCS-Admin - Shoppers Can’t Log In (Doc ID 2553954.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

  1. Shoppers are not being able to log in.
  2. Using Service Cloud Integration
  3. "Invalid" appended to shopper emails.
    1. Go to OCCS admin
    2. Account
    3. Contact List
    4. Note that shopper emails have "invalid" appended to them (e.g. testuser@gmail.com.invalid)

Changes

 Using Service Cloud Integration for login

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.