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The String “Invalid” Is Appearing at the End of E-Mail Addresses for Shoppers in OCCS-Admin - Shoppers Can’t Log In (Doc ID 2553954.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.


  1. Shoppers are not being able to log in.
  2. Using Service Cloud Integration
  3. "Invalid" appended to shopper emails.
    1. Go to OCCS admin
    2. Account
    3. Contact List
    4. Note that shopper emails have "invalid" appended to them (e.g.


 Using Service Cloud Integration for login


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