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Error Editing Analysis: "Unable to connect to BI Presentation Server. Please ensure that it is running and configured properly" (Doc ID 2553967.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Analytics

When attempting to open report with a specific user, the following error occurs.

ERROR
-----------------------

"Unable to connect to BI Presentation Server. Please ensure that it is running and configured properly.
Press escape to exit this popup."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open BI Answers with the user with user
2. Try to edit any of the reports
3. It opens a new window and we can notice URL Changes to https://XXX.fa.oraclecloud.com/bicomposer/faces/answersWizard.jspx?accMode=screenReader&skinFamily=Alta&path=/users ....

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot edit analysis in BI

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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