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After a Cloud Environment Upgrade, P6 Professional Does Not Automatically Upgrade or DATABASE VERSION MISMATCH Displays at Login (Doc ID 2554261.1)

Last updated on OCTOBER 04, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

After an Oracle Cloud-hosted environment is upgraded, P6 Professional (on users' workstations) does not automatically upgrade during the application launch, and/or one of the following errors occur when attempting to login to P6 Professional:

ERROR: DATABASE VERSION MISMATCH

or

The application and database versions do not match.
Expects database version: PMDB, <existing P6 application version>, but found database version: PMDB, <upgraded Cloud P6 version>

 

Note:  P6 Professional installed via an MSI installer will NOT automatically upgrade, also resulting in the reported error at login.

Changes

 

Cause

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