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FedEx Bill Recipient Failing - Errors In Shipment XML Data: Code: 1000, Desc: Authentication Failed (Doc ID 2554475.1)

Last updated on OCTOBER 31, 2019

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 18 and later
Information in this document applies to any platform.

Symptoms

On : 18 version, Core Product Functionality

FedEx Bill Recipient Failing - Errors in shipment XML data: Code: 1000, Desc: Authentication Failed

The FedEx business using bill recipient (billing customers account number) fails. Whenever there is an Order where the bill method is set to Bill Recipient with a customer account number the manifest fails.  FedEx validated the account numbers being used and found them valid and active.

ERROR
-----------------------
Errors in shipment XML data: Code: 1000, Desc: Authentication Failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Order with Bill Method as Bill Recipient
2. Customer Account Number included
3. Attempt to Manifest
4. Get error

Cause

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In this Document
Symptoms
Cause
Solution


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