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There Are Currently No Life Events In Started Status. (Doc ID 2555690.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

I am currently processing a life event for an employee but once I evaluate the life event it appears as processed and I am not able to chose benefits for the employee.

The following message appears:

There are currently no life events in started status. Enrollments cannot be made when there is no life event in started status.

We exported the Plan from Test and imported it into Production and now receive the following error


ERROR
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"The participation process is currently evaluating the procedure ben_automatic_enrollments. (BEN-990674).

Trace file showed the following errors:
APPS_SOURCE: per.plsql.Criteria Failed: ben_evaluate_elig_profiles.check_per_typ_elig.20
APPS_SOURCE: per.plsql.Criteria Failed: ben_evaluate_elig_profiles.check_fl_tm_pt_elig.20


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process Life event for the employee
2. Event goes straight to processed and not started status
3. Deleted the program/plan from production attempting to fix issue.
4. Export Program/Plan from test/dev where it works fine.
5. Import into production
6. Process event
7. Now Error is thrown
Note: Issue only occurs in production and not stage


Cause

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In this Document
Symptoms
Cause
Solution
References


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