My Oracle Support Banner

Duplicate And Triplicate Orders Received In The Order Management System (OMS) (Doc ID 2555968.1)

Last updated on MARCH 24, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Duplicate and triplicate orders received in the Order Management System (OMS)

We had an outage by our internet service provider that caused our tunnel connection to AWS to go down overnight. When service was restored this morning we saw the same OCC order number generating 2,3 or in one case 4 orders in our OMS. We ended up with 120+ duplicate orders.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.