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Sort By Last Name In Contact List (Doc ID 2556024.1)

Last updated on AUGUST 21, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Mobile

ACTUAL BEHAVIOR
---------------
Contact List on CX Mobile sorts list by First Name

EXPECTED BEHAVIOR
-----------------------
Primary indicates that they want the choice to sort the Contact List on CX Mobile Last Name


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open CX Mobile
2. Contact
3. Click the (...) more options button at the header of the Contact Page
4. Click Sort By
5. Drop down only has Job Title, Name, and Account.
6. Chose Name
7. List only sorts by first name

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot efficiently find their Contacts. Users know and find their Contacts easier by Last Name.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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