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Merge Request Override Not Working Correctly (Doc ID 2556183.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On   : 11.13.19.01.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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When master record is not having 'Gender' field value, and if 'Record to be merged' has a not null value , then the value is transferred to master record after merge process. This is ideal behavior.

This is not working in one scenario:

1) There are four records in duplicate set, master record has null value for Gender Field. two of the records to be merged have 'FEMALE' as Gender value. In this case, when you check Override page, the final value is not 'FEMALE'. It is null for Gender,which is not correct.

2) There are 3 records in duplicate resolution request. Master has null Gender value. One of the 'Record to be Merged' has 'FEMALE' as Gender value. In override page, the final value is 'FEMALE'.

EXPECTED BEHAVIOR
-----------------------
The survivor should always have a value

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Try to merge 3 records, the survivor has the value
3. Try to merge 4 records, the survivor has null values although there are victims with values in there.

BUSINESS IMPACT
-----------------------
There is no business impact mentioned however, the functionality is not consistent across all the merge requests

Cause

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In this Document
Symptoms
Cause
Solution
References


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