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Duplicate Resolution Request Error Ed Out For Account (Doc ID 2556185.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On  : 11.13.19.01.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
Duplicate Resolution request error ed out

For Account, you ran duplicate identification batch ‘xxxxxx' with auto merge score 101 . 17 records failed when you ran 'Run Request Dispatch job' .

Duplicate Resolution Request : xxxxxx

EXPECTED BEHAVIOR
-----------------------
The merge request should have been completed successfully

ERROR:
-----------
You cannot select this party as master because the date range of the master address is shorter than the victim address.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Merge Requests
3. Review Duplicate Resolution Request xxxxx
4. The process failed in error

BUSINESS IMPACT
-----------------------
There is no business impact mentioned however, the merge request failed and cannot be completed which is affecting processing of duplicate resolution requests

Cause

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In this Document
Symptoms
Cause
Solution
References


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