My Oracle Support Banner

* Cannot Create Opportunities On CX Mobile (Doc ID 2556828.1)

Last updated on AUGUST 21, 2022

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------

The 'Save' button does not work when trying to create a new opportunity. When trying to update an existing opportunity, the button works as designed.
The app does not give any error, only the progress bar blinks for a second and nothing changes.
Records cannot be saved.


EXPECTED BEHAVIOR
-----------------------
When pressing the 'Save' button, to be able to save the new opportunity.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Login to CX mobile > Opportunities > Create
2. Progress bar blinks for a second and nothing changes.
3. Record is not saved


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.