How to populate self service user as Primary Contact on the SR when the user created the SR from DCS
(Doc ID 2556874.1)
Last updated on NOVEMBER 27, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.
On : 11.13.19.04.0 version, Service Requests
Primary contact is not setting up in engagement cloud when the SR is created from DCS
while creating the service request by self service user in the DCS the primary contact is not being populated as the self service user, even though the account the contact is setting up correctly.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document