"Authentication Failed." Error When Logging in With Direct OTM URL (Doc ID 2557036.1)

Last updated on AUGUST 05, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Users can login to Oracle Cloud Services first and then open the OTM URL:
https://myservices.<data center>.oraclecloud.com

However, they are unable to log in directly using the OTM TEST or PROD URL.
https://<identity domain>.otm.<data center>.oraclecloud.com

You have multiple services in your identity domain (erp, hcm, otm) as well as Federated SSO is enabled.

ERROR

-----------------------

Cause

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In this Document

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"Authentication Failed." Error When Logging in With Direct OTM URL (Doc ID 2557036.1)

Applies to:

Symptoms

Cause

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